Terms and Conditions for Services


Agreed terms

1.  Interpretation
 
1.1  The definitions and rules of interpretation in this clause apply in this agreement.
 
Supplier: Infinitus Security & Training Limited incorporated and registered in England and Wales with company number 8299887,
whose registered office is at:
The Tax Shop, 52 Killigrew Street, Falmouth, Cornwall TR11 3PP
and registered for VAT with VAT number GB 249 8530 69.
 
Services: the services to be provided by the Supplier under this agreement as set out in Schedule 1 together with any other services which the Supplier provides or agrees to provide to the Customer.
 
Supplier's Equipment: any equipment, including tools, systems, cabling or facilities, provided by the Supplier or its subcontractors and used directly or indirectly in the supply of the Services which are not the subject of a separate agreement between the parties under which title passes to the Customer.
 
Customer: The person, business or entity who wishes to engage the Supplier to provide certain security services and the Supplier wishes to accept such engagement, all in accordance with the provisions of this Agreement.
 
Customer's Equipment: any equipment, systems, cabling or facilities provided by the Customer and used directly or indirectly in the supply of the Services.
 
VAT: value added tax chargeable under English law for the time being and any similar additional tax.


1.2  Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.
 
1.3  The schedules and background form part of this agreement and shall have effect as if set out in full in the body of this agreement. Any reference to this agreement includes the schedules and background.
 

2.  Commencement and duration
 
2.1  The Supplier shall provide the Services to the Customer on the terms and conditions of this agreement.
 
2.2  The Supplier shall provide the Services to the Customer from a date and for a duration agreed in writing, unless clause 2.3 is deemed to apply.
 
2.3  The Services supplied under this agreement shall continue to be supplied for a period agreed in writing and, after that, shall continue to be supplied unless this agreement is terminated by one of the parties giving to the other not less than one months' notice, unless this agreement is terminated in accordance with clause 8.
 

3.  Supplier's obligations
 
3.1  The Supplier shall use reasonable endeavours to provide the Services to the Customer, in accordance with Schedule 1 in all material respects.
 
3.2  The Supplier shall use reasonable endeavours to meet any performance dates specified in Schedule 1, but any such dates shall be estimates only and time for performance by the Supplier shall not be of the essence of this agreement.
 
3.3  The Supplier shall use reasonable endeavours to observe all health and safety rules and regulations and any other reasonable security requirements that apply at any of the Customer's premises and that have been communicated to it under clause 4.1(e), provided that it shall not be liable under this agreement if, as a result of such observation, it is in breach of any of its obligations under this agreement.
 
3.4  The Supplier shall not be obliged to provide any Services where provision of such services would, in the reasonable opinion of the Supplier, expose the Supplier or its personnel to the risk of physical injury outside the scope of the services provided in accordance with this agreement.
 
3.5  The Supplier shall, for the duration of this Agreement:
3.5.1  Provide the Services with reasonable care and skill;
3.5.2  Provide the services in compliance, or work towards compliance, with all British Standards Code of Practice;
3.5.3  Ensure that the services are at all times performed by appropriately qualified, experienced and trained personnel who will, where necessary, be an SIA accredited employee of the Supplier for the provision of those Services; and
3.5.4  Comply with and observe all applicable rules, regulations and requirements of any statutory or regulatory authority.
 


4.  Customer's obligations
 
4.1  The Customer shall:
4.1.1  co-operate with the Supplier in all matters relating to the Services;
4.1.2  provide, for the Supplier, its agents, subcontractors, consultants and employees, in a timely manner and at no charge, access to the Customer's premises, office accommodation, data and other facilities as are reasonably required by the Supplier in order to provide the Services;
4.1.3  provide, in a timely manner, such documentation and information as the Supplier may reasonably require in order to supply the Services, and ensure that it is accurate in all material respects;
4.1.4  be responsible (at its own cost) for preparing, maintaining and adequately insuring any relevant premises for the supply of the Services;
4.1.5  inform the Supplier of all health and safety rules and regulations and any other reasonable security requirements that apply at any of the Customer's premises at which the Services are to be supplied;
4.1.6  ensure that any Customer's Equipment used by the Supplier in relation to the Services is in good working order, suitable for purpose and conforms to all relevant standards or requirements;
4.1.7  obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services;
4.1.8  keep the Supplier's Equipment in accordance with the Supplier's instructions and shall not dispose of or use the Supplier's Equipment other than in accordance with the Supplier's written instructions or authorisation.

4.2  If the Supplier's performance of its obligations under this agreement is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay.
 
4.3  The Customer shall be liable to pay to the Supplier, on demand, all reasonable costs, charges or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) that arise directly or indirectly from the Customer's fraud, negligence, failure to perform or delay in the performance of any of its obligations under this agreement, subject to the Supplier confirming such costs, charges and losses to the Customer in writing.
 
4.4  The Customer shall not, without the prior written consent of the Supplier, at any time from the date of this agreement to the expiry of 6 months after the termination of this agreement, solicit or entice away from the Supplier or employ or attempt to employ any person who is, or has been, engaged as an employee or sub-contractor of the Supplier in the provision of the Services.
 

5.  Charges and payment
 
5.1  In consideration of the provision of the Services by the Supplier, the Customer shall pay the charges as set out in Schedule 2, which shall specify whether they shall be on a time and materials basis, a fixed price basis or a combination of both. Clause 5.2 shall apply if the Supplier provides Services on a time and materials basis and clause 5.3 shall apply if the Supplier provides Services for a fixed price. The remainder of this clause 5 shall apply in either case.
 
5.2  Where Services are provided on a time and materials basis:
5.2.1  the charges payable for the Services shall be calculated in accordance with the Supplier's standard hourly fee rates, as amended from time to time in accordance with clause 5.4;
5.2.2  all charges quoted to the Customer shall be exclusive of VAT, which the Supplier shall add to its invoices at the appropriate rate;
5.2.3  the Supplier shall invoice the Customer weekly or monthly in arrears for its charges for time, expenses and materials (together with VAT where appropriate) for the week or month concerned, calculated as provided in this clause 5.2.
 
5.3  Where Services are provided for a fixed price, the total price for the Services shall be the amount set out in Part 1 of Schedule 2 as amended from time to time in accordance with clause 5.4. The Customer shall pay the total price to the Supplier (without deduction or set-off) in full, immediately on demand or in agreed instalments, as set out in Part 2 of Schedule 2. At the end of a period specified in Part 2 of Schedule 2 in respect of which an instalment is due, the Supplier shall invoice the Customer for the charges that are then payable, together with expenses, the costs of materials and VAT, where appropriate.
 
5.4  The parties agree that the Supplier may review and increase its charges, provided that such charges cannot be increased more than once in any 12-month period. The Supplier shall give the Customer written notice of any such increase 30 days before the proposed date of that increase. If such increase is not acceptable to the Customer, it may, within 14 days of such notice being received or deemed to have been received in accordance with clause 11, terminate the agreement by giving 1 month’s written notice to the Supplier.
 
5.5  The Customer shall pay each invoice submitted to it by the Supplier, in full and in cleared funds, within 30 days of receipt of the invoice.
 
5.6  Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier on the due date, the Supplier may:
5.6.1  charge interest on such sum from the due date for payment in accordance with Late Payment of Commercial Debts (Interest) Act 1998; and
5.6.2  suspend all Services until payment has been made in full.
 
5.7  All sums payable to the Supplier under this agreement shall become due immediately on its termination, despite any other provision. This clause 5.7 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.
 

6. Confidentiality
 
6.1  The Customer shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Customer by the Supplier, its employees, agents, consultants or subcontractors and any other confidential information concerning the Supplier's business or its products which the Customer may obtain.
 
6.2  The Customer may disclose such information:
6.2.1  to its employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out the Customer's obligations under this agreement; and
6.2.2  as may be required by law, court order or any governmental or regulatory authority.
 
6.3  The Customer shall ensure that its employees, officers, representatives, advisers, agents or subcontractors to whom it discloses such information comply with this clause 6.
 
6.4  The Customer shall not use any such information for any purpose other than to perform its obligations under this agreement.
 

7.  Limitation of liability
 
THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE


7.1  This clause 7 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Customer in respect of:
7.1.1  any breach of this agreement however arising;
7.1.2  any use made by the Customer of the Services; and
7.1.3  any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
 
7.2  All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement.
 
7.3  Nothing in this agreement limits or excludes the liability of the Supplier:
7.3.1  for death or personal injury resulting from negligence; or
7.3.2  for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by the Supplier; or
7.3.3  for any liability incurred by the Customer as a result of any breach by the Supplier of the clause as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
 
7.4  Subject to clause 7.2 and clause 7.3:
 
7.4.1  the Supplier shall not under any circumstances whatever be liable for: loss of profits; loss of business; depletion of goodwill and/or similar losses; loss of anticipated savings; loss of goods; loss of contract; loss of use; loss of corruption of data or information; or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; and
 
7.4.2  the Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the price paid for the Services in the previous 12 months.
 

8.  Termination
 
8.1  Without prejudice to any other rights or remedies which the parties may have, either party may terminate this agreement without liability to the other immediately on giving notice to the other if:
8.1.1  the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 28 days after being notified in writing to make such payment; or
8.1.2  the other party commits a material breach of any of the terms of this agreement and (if such a breach is remediable) fails to remedy that breach within 21 days of that party being notified in writing of the breach; or
8.1.3  the other party suspends, or threatens to suspend, payment of its debts, or is unable (or is deemed to be unable) to pay its debts as they fall due; or
8.1.4  the other party becomes insolvent or if an order is made or a resolution is passed for the winding up of the other party, or if an administrator, an administrative receiver or receiver is appointed in respect of the whole or part of the other party's assets or business or the other party commences negotiations with all, or any class of, its creditors with a view to rescheduling any of its debts; or
8.1.5  the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business.
 
8.2  On termination of this agreement for any reason:
8.2.1  the Customer shall immediately pay to the Supplier all of the Supplier's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier may submit an invoice, which shall be payable immediately on receipt;
8.2.2  the Customer shall, within a reasonable time, return all of the Supplier's Equipment. If the Customer fails to do so, then the Supplier may enter the Customer's premises and take possession of them. Until they have been returned or repossessed, the Customer shall be solely responsible for their safe keeping;
8.2.3  the accrued rights, remedies, obligations and liabilities of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination; and
8.2.4  clauses which expressly or by implication have effect after termination shall continue in full force and effect, including the following clauses: clause 6 (Confidentiality), clause 7 (Limitation of liability), clause 8.2, clause 11 (Notices) and clause 13 (Governing law and jurisdiction)


9.  Force majeure
 
9.1  A party, provided that it has complied with the provisions of clause 9.2, shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement (and, subject to clause 9.3, the time for performance of the obligations shall be extended accordingly) arising from or attributable to acts, events, omissions or accidents beyond its reasonable control (Force Majeure Event).
 
9.2  Any party that is subject to a Force Majeure Event shall not be in breach of this agreement provided that:
9.2.1  it promptly notifies the other party in writing of the nature and extent of the Force Majeure Event causing its failure or delay in performance;
9.2.2  it could not have avoided the effect of the Force Majeure Event by taking precautions which, having regard to all the matters known to it before the Force Majeure Event, it ought reasonably to have taken, but did not; and
9.2.3  it has used all reasonable endeavours to mitigate the effect of the Force Majeure Event, to carry out its obligations under this agreement in any way that is reasonably practicable and to resume the performance of its obligations as soon as reasonably possible.
 
9.3  If the Force Majeure Event prevails for a continuous period of more than 2 months, either party may terminate this agreement by giving 7 days' written notice to all the other party. On the expiry of this notice period, this agreement will terminate. Such termination shall be without prejudice to the rights of the parties in respect of any breach of this agreement occurring prior to such termination.
 

10.  Assignment
 
10.1  The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of its rights or obligations under this agreement.
 
10.2  The Supplier may at any time assign, transfer, charge, mortgage, subcontract or deal in any other manner with all or any of its rights or obligations under this agreement.
 

11.  Notices
 
11.1  A notice given under this agreement:
11.1.1  shall be sent to the address given at the head of this agreement (or such other address or person as the relevant party may notify to the other party); and
11.1.2  shall be:
11.1.2.1  delivered personally; or
11.1.2.2  delivered by commercial courier; or
11.1.2.3  sent by pre-paid United Kingdom first-class post or recorded delivery.
 
11.2  If a notice has been properly sent or delivered in accordance with this clause, it will be deemed to have been received as follows:
11.2.1  if delivered personally, at the time of delivery; or
11.2.2  if delivered by commercial courier, at the time of signature of the courier's delivery receipt; or
11.2.3  if sent by pre-paid United Kingdom first class post to an address in the United Kingdom, 48 hours after it was posted; or
11.2.4  if deemed receipt under the previous paragraphs of this sub-clause is not within business hours (meaning 9.00 am to 5.30 pm Monday to Friday on a day that is not a public holiday in the place of receipt), when business next starts in the place of deemed receipt.
 
11.3  To prove delivery, it is sufficient to prove that the envelope containing the notice was properly addressed and posted.
 

12.  General
 
12.1  No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties.
 
12.2  A waiver of any right or remedy under this agreement is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy.  No single or partial exercise of any right or remedy provided under this agreement or by law shall preclude or restrict the further exercise of any such right or remedy.
 
12.3  Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.
 
12.4  Nothing in this agreement is intended to, or shall operate to, create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
 
12.5  A person who is not a party to this agreement shall not have any rights under or in connection with it.
 
12.6  If any court or competent authority finds that any provision of this agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.  If any invalid, unenforceable or illegal provision of this agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
 
12.7  This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous drafts, arrangements, understandings or agreements between them, whether written or oral, relating to the subject matter of this agreement. Each party acknowledges that, in entering into this agreement, it does not rely on, and shall have no remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in this agreement. Nothing in this clause shall limit or exclude any liability for fraud.
 

13.  Governing law and jurisdiction
 
13.1  This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales.
 
13.2  The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).




Schedule 1 - Services and Service Level Agreement.
 

1.  Service Agreement
The following detailed service parameters are the responsibility of the Supplier in the ongoing support of this Agreement.
 
 
Service Scope
The following Services are covered by this Agreement;

  • 6.1 Door Supervision
  • 6.2 Guarding
  • 6.3 Keyholding
  • 6.4 Alarm Response
  • 6.5 Mobile Patrols
  • 6.6 Boarding
  • 6.7 Traffic Management
  • 6.8 Training Delivery (Subcontract)
 

2.  Initial Site Surveys
The Supplier will undertake an initial site survey. A report will be made, identifying any health and safety and security risks that security officers could face in carrying out the service, and presenting information useful for production of Site Instructions.
 
A competent person will conduct all initial site surveys and records will be maintained to confirm that all relevant aspects have been considered. If possible, the report will form part of the proposal to the customer; however, it should be made clear that it is not intended to be a full assessment and recommendation for the overall security of a site.
 
Where existing assignments are taken over, the supplier will discuss with the customer and the previous service provider any implications with respect to current employment legislation, in particular under The Transfer of Undertakings (Protection of Employment) Regulations 2006.
 

3.  Site Instructions
Site instructions for all duties and responsibilities will be formulated in consultation with the customer and will be available at the start of the contract. Site Instructions form part of a wider 'Assignment Instructions' document which details the general duties of a guard etc.
 
The prime responsibility of a security officer will be to protect the customer’s people, property and assets at all times, as far as they can reasonably do so. Typical duties could include, but are not limited to:
  • regular tests of timing, communication, safety or other equipment specified in the site instructions;
  • regularly checking that the site has been secured;
  • the management and/or monitoring of movement of people, goods or transport;
  • undertaking site patrols to inspect for breaches in security or other specified changes;
  • making check calls and/or receiving and handling external calls and enquiries;
  • managing the movement of keys and/or other items of equipment for which the organization is responsible;
  • managing and reporting incidents and emergencies.
 

4.  Customer Requirements
Customer responsibilities and/or requirements in support of this Agreement include:
  • Payment for all support costs at the agreed interval.
  • Reasonable availability of representative(s) when resolving a service related incident or request.
 

5.  Supplier Requirements
Supplier responsibilities and/or requirements in support of this Agreement include:
  • Meeting response times associated with service related incidents.
  • Appropriate notification to Customer for all service related incidents.
 

6.  Service Management
Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
 

6.1  Door Supervision
 
Personal appearance and conduct
Door Supervisors will:
  • at all times maintain agreed standards of personal appearance and deportment appropriate to the licensed premises or event and will never act in a manner likely to bring discredit on the supplier;
  • greet visitors to the licensed premises or event in a friendly and courteous manner;
  • use moderate language at all times when dealing with members of the public and other members of staff;
  • act fairly and not unlawfully discriminate against any person, e.g. on the grounds of colour, race, religion, sex, or disability, and will always be prepared to justify their actions;
  • never solicit or accept any bribe or other consideration from any person, nor fail to account for any money or property received during the course of duty;
  • not fraternize with customers, friends or relations while on duty;
  • not report for duty under the influence of alcohol or restricted drugs, or use these whilst on duty;
  • never abuse their position of authority and immediately report any incident or involvement with the police that could affect their continued employment as a door supervisor;
  • wear their SIA licence prominently on the outside of their clothing.
 
Duties at the licensed premises or event
The duties of Door Supervisors at licensed premises or events are, but not limited to:
  • report to and take directions from the designated premises supervisor. (Such authority as a door supervisor has, is gained through that person);
  • keep confidential all security arrangements and keep informed of any changes to those arrangements;
  • refuse access to anyone whose presence at the event might render the designated premises supervisor subject to prosecution for any offence;
  • ensure that consent is obtained from each customer in front of witnesses prior to any search taking place, if personal searches are required as a condition of entry;
  • not to bodily search individuals of the opposite sex and to ensure that any items seized are dealt with strictly in accordance with the law and licensed premises or events policy;
  • maintain good order on the licensed premises or event and to ensure the safety of the public by awareness of fire and emergency equipment and evacuation procedures;
  • use tact and diplomacy as the first tool to control any conflict;
  • then, if tact and diplomacy do not work, to use only necessary, reasonable, proportionate and justifiable force required for the intended purpose;
  • protect the premises and property against damage and theft.
 
Incident procedures
When incidents occur, Door Supervisors will:
  • note and report incidents in a daily logbook for the information of the security team, the management and regulatory agencies;
  • assist the emergency services in whatever way they request and ensure they are not obstructed in the execution of their duties;
  • be aware of procedures for informing the management and the public of an emergency, for taking immediate action and for alerting the emergency services (police, fire and ambulance).
 

6.2  Guarding
 
The prime responsibility of a security officer should be to protect the customer’s people, property and assets at all times, as far as they can reasonably do so. Typical duties could include, but are not limited to:
  • regular tests of timing, communication, safety or other equipment specified in the site instructions;
  • regularly checking that the site has been secured;
  • the management and/or monitoring of movement of people, goods or transport;
  • undertaking site patrols to inspect for breaches in security or other specified changes;
  • making check calls and/or receiving and handling external calls and enquiries;
  • managing the movement of keys and/or other items of equipment for which the organization is responsible;
  • managing and reporting incidents and emergencies.
 

6.3  Keyholding
 
Keyholding response officers will be familiar with site instructions and operational practices. Site instructions will include, though not be limited to, details of the following:
  • service provided;
  • description of premises;
  • hazardous conditions (Health and Safety Assessments);
  • agreed means of access;
  • method of operating/re-setting alarm;
  • areas of inspection;
  • location of main services;
  • contingency plans.
 
The security of keys held or managed by the supplier will be controlled in a manner that prevents misuse. Access to the keys will be controlled by an eleven layer security system to prevent unauthorised access, identification and improper usage.
 
A receipt will be given for keys that are provided by the customer. Receipts will detail the date of the exchange and the person receiving the keys, together with a description and/or photograph of the keys. Receipts will be signed and a copy provided to the customer. If keys held by the supplier are unclaimed on cessation of a contract, their period of retention and method of disposal will be recorded and the record retained for seven years.
 
When not in use, keys will be kept in a secure manner. Keys will be kept sealed within a proprietary key bag; the seal will be uniquely numbered and the number recorded in the key register. The movement of keys will be traceable. A record will be maintained in the key register of:
  • the location of the keys at all times;
  • the name of the person who has possession of the keys;
  • the date and time of the keys’ issue and return.
 
Operational staff will check and confirm daily that all stored keys match the key register. Keys will be coded in a manner that does not indicate directly the name and address of the site to which they belong. Addresses relating to the key codes will be recorded in the site instructions, which will be kept digitally and secure at all times.
 
The supplier will surrender any of the customers’ keys to the customer when requested to do so, in writing or via email, or upon termination of the contract.
Keys will be returned in one of the following ways:
  • to the customer’s representative calling at the organization’s office by prior appointment;
  • by a postal or courier service providing for signed and dated delivery, collection and full tracking of consigned packages;
  • by special arrangements set up by the customer in conjunction with senior management of the supplier.
 

6.4  Alarm Response
 
Security officers responding to an alarm activation will enter the customer’s premises in order to investigate the cause of activation.

Our response services are intended for overnight, out-of-hours use operating seven days per week. We will make best attempts to respond during working hours and response times may be extended during working hours. If we deem that an activation is caused during your working hours, we will normally contact you to verify if you are on site rather than automatically send a response vehicle. It is therefore important that you are contactable during the day.
 
If the cause of activation is non-intruder and non-emergency, such as a fault or activation by insect, the alarm will be reset and the officer will exit the premises leaving them as they were found, locking all doors and/or windows upon egress.
 
If the cause of the activation is by intruder who is unauthorised, the Patrol Officer will attempt to call the Police for assistance and monitor the situation until a successful resolution for the customer has been reached.
 
Due to the geographical nature of the county, we cannot guarantee an alarm response time of less than one hour from the time of the initial call from your alarm monitoring station. We will however, endeavour to respond in a timely and urgent fashion.
 

6.5  Mobile Patrols
 
Security officers whilst on a mobile patrol will have access to site instructions for each site to be visited. The site instructions will detail their general and specific site duties and responsibilities. Site instructions will be held securely and separately from any related keys.

Mobile patrol visits will be verified by documented electronic systems and be available for inspection by the customer.
 
The prime responsibility of a security officer on mobile patrol will be to make prearranged visits to inspect the sites as detailed in the site instructions and to ensure that they are secured as far as reasonably possible.
 
At the start of duty, security officers will sign for keys in the key register and sign again, next to the corresponding first entry, when returning the keys at the end of duties.
Mobile patrols are conducted at random times using varied routes to and from the sites to ensure that no patterns can be observed.
 
Mobile patrol services are provided simultaneously for a number of customers, and accordingly, interruptions or delays can arise if an incident occurs at the premises of another customer during the course of a patrol officer’s round of duty.


6.6 Boarding

Boarding is a new service for us, one which we started to provide recently.

We aim to provide a damage free installation using a plastic laminate for cracks and wooden boards across open doors and windows. Silicone sealant would be used if a damage free installation is unviable.

​
6.7 Traffic Management

Installing the road closure
Only those who have been trained and licensed to do so may install a road closure in line with the Road Traffic Act 1988. This will require a Traffic Management for Community Events licence or an equivalent Chapter 8 qualification and registration card.

Anyone who possesses the above licence can supervise another person while they install a road closure.

We will ensure we have to hand the required equipment to manage the road closure for the time we are on shift. This will usually include: sufficient ‘ROAD CLOSED’ and ‘ROAD AHEAD CLOSED’ signs, barriers, sand bags for each sign and traffic cones for each sign that is on the carriageway.

We will ensure all barriers, cones and all other signage is in place before the ‘ROAD CLOSED’ sign is placed and the road becomes closed; this will be the last thing we do.

Managing the road closure
We will ensure we prevent access to the Client’s site by those not authorised to do so.

We will ensure we allow access to the Client’s site by those who are authorised to do so.

At times we will need to exercise some judgement to allow or deny access based on circumstances. We will ensure we clear this with our team leaders before or as soon as possible after the event. We will normally be able to communicate with the team by radio or phone.

We will have a legal right to allow or deny access based on the TTRO/TTRN.

We will ensure we use our conflict management skills to reduce and resolve any conflict situations effectively.

If we need to stop traffic for any reason on the open carriageway, it is a lawful requirement for us to use a ‘STOP WORKS’ lollipop sign.

Dismantling the road closure
Anyone can lift a road closure who is authorised to do so. This authority would normally come from the team leader or the on-site point of contact.

We will ensure the closure is lifted safely. It is good practise to remove barriers and cones before the ‘ROAD CLOSED’ sign is removed; this will be the last thing we do. Bear in mind, some drivers may be impatient to continue on their journey.

Once we have opened the road, We will ensure all equipment is stored safely and, if practical, securely.


6.8 Training Delivery (Subcontract)

Delivering training on behalf of 
Only those who have been trained and licensed to do so may install a road closure in line with the Road Traffic Act 1988. This will require a Traffic Management for Community Events licence or an equivalent Chapter 8 qualification and registration card.


Schedule 2 – Pricing


1.  Price
 
Prices for services will be detailed and agreed by both parties in writing, via email in advance of any service delivery.
 
Any additional premiums in supplement to standard pricing will be agreed in advance by both parties in writing, via email.

The following days are charged at time and a half: Christmas Eve, Christmas Day, Boxing Day and New Year’s Eve.


2.  Payment
 
Payment will be required after 30 days, as applicable, in accordance with clause 5.5 of the agreement.
 
Late payment surcharges may be applied in accordance with clause 5.6. and is currently 8% plus the Bank of England base rate for business to business transactions.


INF010 Terms and Conditions for Services
Version 1.0
Issue Date: 01/04/2016
Review Date: 01/08/2021

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